Your wellness programme is provided by ZEM Wellness Clinic Altea, with Wellness Traveller acting as your booking Agent. ZEM's cancellation and amendment terms apply.
For refundable bookings, Wellness Traveller requires an additional 24 hours' notice before ZEM's cancellation deadlines, allowing us time to process the cancellation on your behalf.
ZEM Wellness Clinic Altea cancellation terms:
At least 14 days before arrival: cancellation without charge.
Between 14 and 7 days before arrival: a cancellation charge of 50% of the total booking value applies.
Between 7 days and 1 day before arrival: a cancellation charge of 100% of the total booking value applies.
No-shows: charged at 100% of the total booking value.
Changes made within 48 hours of arrival are subject to a €500 charge.
If your plans change, please email hello@wellnesstraveller.co, quoting your booking reference.
A £25 Wellness Traveller administration fee per booking applies where you ask us to make a cancellation, in addition to any charges under ZEM's terms. This fee does not apply where you have a statutory right to cancel without charge.
If you'd like to add extra treatments or experiences to your programme, please get in touch. We won't charge an administration fee for making these additions, although the provider's charges for any additional services will apply.