What is Wellness Traveller?
Wellness Traveller is a UK-registered travel company and curated travel platform that helps you discover extraordinary places and experiences designed around how you want to feel, not just where you want to go. From beautiful hotels and structured wellbeing programmes to hosted retreats and tailor-made journeys, we bring together the best of wellness travel across Europe. Whether you're looking to rest, recharge, reconnect or explore something new, we'll help you find the right experience for you.

What makes our curated hotel collection so special?
We believe a great wellness stay is about more than having a spa. Every hotel and hideaway featured on Wellness Traveller is carefully selected for something special it offers your wellbeing. From exceptional spas and expert treatments to nourishing food, beautiful surroundings and experiences that bring you closer to nature, we look for places where wellbeing is part of the experience. Whether it's a luxury resort, a boutique hotel or a secluded countryside retreat, each stay offers its own way to help you feel good, inside and out.

How do we select our group retreats and private retreats?
We look for retreats that offer something truly special, from inspiring hosts and experienced practitioners to beautiful settings and thoughtfully designed programmes. Hosted group retreats bring like-minded people together around shared interests and experiences, with set dates and carefully planned itineraries. Our private retreats offer a more personal experience, designed around you, your partner, family or friends, with greater flexibility over dates, activities and the pace of your stay. Whichever you choose, we look for authenticity, expertise and experiences that leave you with something meaningful to take home.

How do we select our group retreats and private retreats?
We look for retreats that offer something truly special, from inspiring hosts and experienced practitioners to beautiful settings and thoughtfully designed programmes. Our hosted group retreats are organised and led by independent retreat hosts, carefully selected for their expertise, authenticity and the experiences they create. With set dates and thoughtfully planned programmes, they bring people together around shared interests, offering opportunities to try new things, make meaningful connections and enjoy the company of like-minded people. Come alone, with a friend or partner. Our private retreats are created and organised by Wellness Traveller. Drawing on our wellness expertise and a carefully chosen network of exceptional hosts and practitioners, we design experiences around what matters most to you. Whether you're looking for personal growth, time to reconnect or simply space to restore, we'll match you with the right people, find the perfect setting and shape the experience around your interests, dates and budget. Whichever you choose, we look for authenticity, expertise and experiences that leave you with something meaningful to take home.

What's the difference between a wellness stay, wellness programme, retreat and Signature Journey?
There are many ways to experience wellness travel, depending on what you're looking for and how you'd like to spend your time away.
Wellness stays are carefully selected hotels and hideaways where wellbeing is part of the experience. Enjoy beautiful surroundings, spa facilities, nourishing food and opportunities to relax or be active, all at your own pace.
Wellness programmes offer a more structured approach, combining accommodation with carefully selected treatments, activities and expert guidance. Created by specialist hotels and wellness resorts, they're designed around specific goals, from better sleep and stress recovery to fitness, longevity and personal wellbeing. Retreats offer the chance to step away from everyday life and immerse yourself in a shared experience or something more personal. Join a hosted group retreat on set dates or let us create a private retreat tailored to you.
Signature Journeys are privately hosted, tailor-made travel experiences created by Wellness Traveller. They take you beyond the familiar, connecting you with extraordinary places, local people and experiences you might never discover on your own.

Can Wellness Traveller help me find the right experience?
Absolutely. You don't need to know exactly where you want to go or what kind of experience you're looking for. Whether you're travelling solo, as a couple, with friends or family, our concierge team is here to listen, understand what matters to you and help you explore the possibilities. Perhaps you're looking for a few days to reset, a longer wellness programme, a hosted retreat or a once-in-a-lifetime journey. Tell us a little about what you're in the mood for, who you're travelling with and what matters most to you. We'll draw on our knowledge of exceptional places, people and experiences to put together a selection of ideas and options tailored to your interests, preferences and budget. The best journeys often start with a conversation.

How do I make a booking with Wellness Traveller?
There are two ways to book with us, depending on the experience you choose.
Book online: Many of our hotels offer instant booking. Simply select your dates, choose your room and complete your booking securely online. You'll receive a booking confirmation by email.
Book with our concierge: Prefer a little personal assistance? Our concierge team can help you with any booking, from hotels and wellness programmes to retreats and tailor-made journeys. We'll check availability, explore the best available rates and offers, and guide you through the booking and payment process. If your first choice isn't available, whether you're booking online or through our concierge, we'll be happy to suggest alternative dates, places or experiences that might be just as appealing.

Can I speak to someone before booking?
Of course. Our concierge team is here to answer your questions, offer advice and help you feel confident about your choice before you book. Whether you'd like to know more about a particular hotel, understand what's included in a wellness programme, discuss a retreat or explore ideas for a tailor-made journey, we're happy to help. Simply get in touch by email, WhatsApp or through our website, and we'll take it from there.

Can Wellness Traveller create a tailor-made trip for me?
Absolutely. Our Signature Journeys are privately hosted, tailor-made travel experiences designed around your interests, preferences and the way you like to travel. Drawing on our local knowledge and network of exceptional partners, we can open doors to extraordinary places, introduce you to fascinating people and create experiences you might never discover on your own. Whether you're travelling as a couple, with friends, family or a larger group, we can create journeys across multiple destinations, combining beautiful places to stay with unforgettable experiences, private guides and local encounters. From planning your itinerary and arranging transfers to coordinating every detail on the ground, we'll take care of the logistics so you can simply enjoy the journey. Tell us what you have in mind, and we'll shape something extraordinary around your interests, dates and budget.

Can I book accommodation and wellness treatments together?
Yes. Many of our hotels offer dedicated wellness programmes that combine accommodation with a carefully designed selection of treatments, activities and expert guidance. If you're booking a hotel stay and would like to add spa treatments, wellness activities or other experiences, our concierge team can help you explore what's available. We recommend booking any treatments or activities that are particularly important to you in advance, as availability may be limited, especially during busy periods.

Do you arrange flights, transfers and other travel?
Our hotels, wellness programmes and hosted retreats are generally booked without flights, giving you the freedom to make your own travel arrangements. For our Signature Journeys and private retreats, we can take care of much more. From airport transfers and private drivers to transport between destinations, we'll coordinate the travel arrangements that form part of your experience, making the journey as seamless and enjoyable as possible. If you need help with flights or other travel arrangements, just ask our concierge team. We'll be happy to advise on the options available.

How long is a quoted price or availability held?
Prices and availability can change until your booking is confirmed, particularly for hotels where rates are updated in real time. If you've received a personalised quote from our concierge team, we'll let you know how long the price is valid and whether your preferred accommodation or experience can be held while you make your decision. We recommend confirming your booking as soon as you're happy with the arrangements, especially for popular hotels, retreats and travel dates.

When do I pay for my booking?
Payment arrangements depend on the type of experience you're booking. For hotels booked online, you may be asked to pay in full at the time of booking or choose a rate that allows you to pay later, depending on the hotel's booking conditions. For wellness programmes and hosted retreats, payment terms are set by the hotel or retreat provider. These may require a deposit to secure your place, with the remaining balance payable closer to your travel date. For our Signature Journeys and private retreats, we generally require a 30% deposit when your booking is confirmed, with the remaining balance due 60 days before departure. Different terms may apply to certain journeys. We'll always make the payment amounts, deadlines and applicable conditions clear before you confirm your booking.

How do I change my booking?
We understand that plans sometimes change, and we'll do our best to help. If you'd like to amend your booking, please contact our concierge team in writing as soon as possible, quoting your booking reference and explaining what you'd like to change. Whether changes are possible will depend on your booking type, availability and the applicable booking conditions. Some arrangements may be non-amendable, while others may incur additional charges. A £25 administration fee applies to customer-requested amendments, alongside any additional costs charged by the hotel, retreat provider or other suppliers. We'll explain the available options and any applicable charges before proceeding with your request. For full details, please see our Booking Conditions

How do I cancel my booking? If you need to cancel your booking, please contact our concierge team in writing as soon as possible, quoting your booking reference. Cancellation terms vary depending on the type of booking you've made. Hotels, wellness programmes and hosted group retreats: Cancellation charges are determined by the hotel or retreat provider's booking conditions. Some bookings offer flexible cancellation, while others may be partially or fully non-refundable. Signature Journeys and private retreats: Our standard cancellation terms require a non-refundable 30% deposit. If you cancel 60 days or less before departure, the cancellation charge is 100% of the total booking price. Different terms may apply to certain tailor-made arrangements. A £25 administration fee also applies to customer-requested cancellations, except where you have a statutory right to cancel without charge. We'll explain any applicable charges and help you understand your options before processing your cancellation. For full details, please see our Booking Conditions. 

What happens if my booking is changed or cancelled by the provider?
On the rare occasion that a hotel, retreat host or other travel provider needs to make changes to your confirmed booking, we'll let you know as soon as we're informed and help you understand your options. Depending on the circumstances and the provider's booking conditions, these may include accepting the change, choosing an alternative arrangement or receiving a refund. For Signature Journeys and private retreats organised by Wellness Traveller, we're responsible for delivering the arrangements included in your booking. If we need to make a significant change or cancel your trip, we'll explain your options, including your right to a refund or a suitable alternative, in accordance with our Booking Conditions. For full details, please see our Booking Conditions. 

Are my payments financially protected?
You can make payments securely through Wellness Traveller using our trusted payment provider. The financial protection that applies to your booking depends on the type of travel experience you choose.
Hotels, wellness programmes and hosted group retreats: These are generally booked through Wellness Traveller on behalf of independent providers. Your booking is subject to the provider's terms and conditions and does not receive package insolvency protection from Wellness Traveller.
Signature Journeys and private retreats: These are organised by Wellness Traveller and are protected under the Package Travel and Linked Travel Arrangements Regulations 2018. This includes financial protection in the event of our insolvency. If you book a package organised by an independent travel provider, the provider is responsible for arranging the required financial protection. We'll make clear which arrangements apply to your booking before you confirm. For full details, please see our Booking Conditions.

Are there any additional taxes or charges?
We aim to make all costs as clear as possible before you book, so you know exactly what's included in the price of your trip. Some destinations charge a small local tourist tax. The amount varies depending on the destination, accommodation type and length of stay and, where applicable, is payable directly to your hotel or accommodation provider during your stay. Additional costs may also apply for optional spa treatments, activities, meals, transfers or other services that aren't included in your booking. For full details, please see our Booking Conditions.

Do I need travel insurance?
We strongly recommend taking out comprehensive travel insurance as soon as you book your trip, giving you peace of mind should anything unexpected happen before or during your travels. Your policy should cover cancellation, medical expenses, emergency repatriation, personal belongings and any activities or wellness treatments you plan to enjoy. If you have a pre-existing medical condition, make sure your policy provides appropriate cover. For our Signature Journeys and private retreats, adequate travel insurance is a condition of booking. Some independent hotels and retreat providers may also have specific insurance requirements. For full details, please see our Booking Conditions. 

What if I have a medical condition or accessibility requirement? We want everyone to feel comfortable and confident about their travel arrangements. If you have a medical condition, reduced mobility, disability or any other health or accessibility requirement, please let us know before booking. Our concierge team can help you explore suitable hotels, wellness programmes and retreats, and check with the relevant providers about facilities, accessibility and participation requirements. Some wellness treatments, activities and programmes may not be suitable for everyone, and certain providers may ask you to complete a health questionnaire or obtain medical clearance before participating. If you're unsure whether a particular experience is right for you, we recommend seeking advice from your healthcare professional. For full details, please see our Booking Conditions.

Do I need to be fit or experienced to join a retreat?
Not at all. Our retreats cater to a wide range of interests, abilities and experience levels, from gentle relaxation and mindfulness to more active fitness and adventure experiences. Many retreats welcome complete beginners, so you don't need any previous experience of yoga, meditation or other wellness practices to take part. Some specialist or physically demanding retreats may require a particular level of fitness or experience. Each retreat is different, so we recommend checking the programme details before booking. If you're unsure whether a retreat is right for you, our concierge team will be happy to help you find an experience that suits your interests, abilities and comfort level.

Are your retreats suitable for beginners?
Absolutely. Many of our retreats welcome complete beginners, so you don't need any previous experience of yoga, meditation or other wellness practices to take part. Our retreats offer a wide range of experiences, from gentle relaxation and mindfulness to personal development, fitness and adventure. Some specialist retreats may require a particular level of experience or physical ability, but this will be made clear in the retreat details. If you're unsure which retreat is right for you, our concierge team will be happy to help you find an experience that suits your interests, abilities and comfort level.

Can you accommodate special dietary requirements?
Many of the hotels, wellness programmes and retreats featured on Wellness Traveller can accommodate a range of dietary preferences and requirements, including vegetarian, vegan, gluten-free and other specialist diets. Some wellness programmes and retreats follow a particular nutritional approach, so it's important to check what's included before booking. Please let us know about any dietary requirements or food allergies when making your enquiry or booking. We'll be happy to check with the relevant provider to see whether your needs can be accommodated.

What travel documents or visas will I need?
Passport, visa and entry requirements vary depending on your destination, nationality and personal circumstances. It's your responsibility to ensure that you and everyone travelling with you have the correct travel documents and meet any entry or health requirements for your destination, including countries you may be travelling through. We recommend checking the latest travel advice from the UK Foreign, Commonwealth & Development Office, or your country's equivalent government travel advisory service, as well as the relevant embassy or consulate, well before you travel, as requirements can change. For our Signature Journeys and private retreats, we'll provide the relevant passport, visa and health information required before you book.

Can I travel alone?
Absolutely. Many of our hotels, wellness programmes and retreats are wonderful experiences for solo travellers, whether you're looking for time to yourself, a chance to meet new people or an opportunity to explore somewhere new. Hosted group retreats are particularly well suited to solo travellers. You'll join a group of people with shared interests, enjoy thoughtfully planned activities and have plenty of opportunities to connect, while still finding time for yourself. If you'd prefer something more personal, we can also create a private retreat or Signature Journey designed entirely around you. Our concierge team will be happy to help you explore the options and find an experience where you'll feel comfortable and welcome.

Who do I contact if I need help while travelling on a Wellness Traveller Signature Journey or private retreat?
We want you to feel completely looked after throughout your experience. For our Signature Journeys and private retreats, you'll be provided with contact details for your local host, guide or travel partner before departure. They'll be your first point of contact if you need assistance while you're away, as they're best placed to help with arrangements on the ground. Our Wellness Traveller team is also here to support you if you need additional assistance. You can reach us via WhatsApp Business on +44 7909 754178 or email at hello@wellnesstraveller.co. From unexpected changes to practical questions along the way, we'll work with our local partners to help resolve any issues and keep your journey running as smoothly as possible.

What if something goes wrong during my hotel stay, wellness programme or hosted retreat?
We want every experience booked through Wellness Traveller to be a wonderful one, but if something isn't quite right, it's important to let someone know as soon as possible. As these experiences are provided by independent hotels, wellness resorts and retreat hosts, your first point of contact should be the hotel team or retreat provider. They're best placed to resolve any issues quickly while you're there. If you're unable to resolve the problem directly, please contact our concierge team. We'll be happy to help you communicate with the provider and explore the available options. For full details, please see our Booking Conditions.

What if I become ill or injured while travelling?
If you become ill or injured during your trip, your health and safety should always come first. Seek medical assistance locally and, in an emergency, contact the local emergency services. We recommend contacting your travel insurance provider as soon as possible, as they can advise on medical treatment, emergency assistance and any costs covered by your policy. If you're travelling on a Wellness Traveller Signature Journey or private retreat, please also inform your local host or travel partner and our concierge team so we can help with any necessary changes to your arrangements. For hotel stays, wellness programmes and hosted retreats, please inform the relevant hotel or retreat provider, who can assist you locally.