Your wellness programme is provided by Minos Palace, with Wellness Traveller acting as your booking Agent. The provider's cancellation and amendment terms apply.
Minos Palace wellness programme cancellation terms:
More than 15 days before the programme start date: fully refundable.
7–14 days before the programme start date: 50% of the total programme value will be charged.
Less than 7 days before the programme start date: 100% of the total programme value will be charged.
No-shows: 100% of the total programme value will be charged.
Once your programme has started, any unused or cancelled services are non-refundable.
For programmes of 5 days or longer, €350 for the DNA & Epigenetic Test is non-refundable once the test has been ordered or processed.
For refundable bookings, Wellness Traveller requires an additional 24 hours' notice before the provider's cancellation deadlines, allowing us time to process the cancellation on your behalf. Your cancellation will take effect from the date we receive your written request.
If your plans change, please email hello@wellnesstraveller.co, quoting your booking reference. Your cancellation will take effect from the date we receive your written request.
A £25 administration fee per booking applies where you ask us to cancel your booking, in addition to any charges under the provider's terms. This fee does not apply where you have a statutory right to cancel without charge.
If you'd like to add extra treatments or experiences to your programme, please get in touch. We won't charge an administration fee for making these additions, although the provider's charges for any additional services will apply.