Your wellness programme is provided by SHA Spain, with Wellness Traveller acting as your booking Agent. The hotel's cancellation and amendment terms apply.
For refundable bookings, Wellness Traveller requires an additional 24 hours' notice before the hotel's cancellation deadline, allowing us time to process the cancellation on your behalf. Your cancellation will take effect from the date we receive your written request.
SHA Spain cancellation terms:
Cancellations made at least 14 days before arrival can be refunded, subject to SHA Spain's 3% administration fee.
Cancellations made less than 14 days before arrival are subject to a cancellation charge of 50% of the total stay.
If more than 30 days have passed since the deposit was paid, any refund will be made by bank transfer to the guest's nominated account.
If your plans change, please email hello@wellnesstraveller.co, quoting your booking reference.
A £25 Wellness Traveller administration fee per booking applies where you ask us to make a change or cancellation, in addition to SHA Spain's own charges above. This fee does not apply where you have a statutory right to cancel without charge.
If you'd like to add extra treatments or experiences to your programme, please get in touch. We won't charge an administration fee for making these additions, although the provider's charges for any additional services will apply.